Wisdom of Crowds Leader in Customer Experience
The annual Wisdom of Crowds® Business Intelligence Market Study—from Dresner Advisory Services— is an objective, industry-leading, global analysis of business intelligence (BI) tools. It provides valuable research for both consumers and producers of BI technology and services, showing industry trends, business priorities, tool-usage analysis, and vendor rankings. This trusted industry research can help with decisions on BI approaches and vendors—both to meet organizational requirements and to align with overall BI-market priorities.
The results of the 2016 report are in!
In the Dresner 2016 Wisdom of Crowds Business Intelligence Market Study, Pyramid Analytics was evaluated against 28 vendors, across 33 detailed criteria. We’re excited to announce that the 2016 report has ranked us as an overall leader in:
- Customer Experience
- Vendor Credibility (for the second consecutive year)
We also earned a perfect “recommend” score, and made gains over 2015 in all areas measured:
“With scores well above the overall sample, Pyramid Analytics is an overall leader in both Customer Experience and Vendor Credibility models. For 2016, it saw key improvements compared to 2015 in virtually every category of measurement including sales, value, product, technical support, consulting and integrity. It has a perfect recommend score.”
Copyright 2016 – Dresner Advisory Services
We’re pleased to be consistently recognized as a leader in one of the most comprehensive industry reports on BI. These top scores reflect our strong commitment to our customers, who rely on our platform to help them make critical, data-driven decisions using a collaborative, agile, and secure BI system that they can trust.
For more information, download the 2016 report.
Customers have had optimal experience with sales and service, and with BI Office itself
In the area of Customer Experience in the report, we earned high marks in key, contributing aspects:
- Sales and service: Including measures for the sales and acquisition process, technical support, and consulting services
- Product/technology: 12 measures of the quality and usefulness of BI Office
Customers believe in us as a vendor
In the area of Vendor Credibility, customers view us as offering good value for the price, and see us a vendor that they can believe in:
- Perceived value: Value for price paid
- Confidence: Vendor integrity and whether customers would recommend us
Additional Dresner research
Other Dresner research has recognized us for the following vendor/product strengths:
- Market credibility
- Advanced capabilities in collaborative BI
- Governed data discovery
This research includes the 2016 Collective Insights™ Market Study, the 2015 Dresner Advisory Services Wisdom of Crowds Business Intelligence Market Study, and the 2015 Dresner Advisory Services’ Collaborative Computing and Business Intelligence Market Study.
By balancing self-service analytics and centralized governance, BI Office embodies true collaboration, simplifies complex analysis, and empowers users—in and beyond the organization—to be data-driven, and with data they can trust.